EQUALITY
We know that, in this day and age, there are many businesses catering to many people. We would like to make it clear that all are welcome in our space. We believe in the inherent value of every life that steps through our door and we strive to demonstrate that in word or deed. We also believe in providing accessible services for a variety of needs. We are located in an accessible building with an accessible bathroom. Should you require more specific accommodations for your appointment, please be sure to mention it when you contact us.
RESPECT
As a basic frame of reference, we hope all potential and active clients recognize the importance of respect – for staff, fellow clients, and the rehabilitative process in general. Given our stance on equality, our secondary value involves an attitude of respect. From our interaction with clients to our engagement with employees and service partners, we have a zero-tolerance policy for behaviour that is inconsistent with this mandate. We promise to do our best to accommodate social, emotional, and cognitive challenges, but we also expect a mutual expression of respect in return.
INTEGRITY
Through the rehabilitative process and the relationships therein, we – as a company and as individuals – strive to build our practice on the cornerstone of integrity. Our training for sensitive situations and personal contact is second-to-none, which is reflected in our policies as laid out by our governing bodies. We hold ourselves to standards of propriety and fairness, and we are always open to feedback. Should you ever have a concern with your experience at River of Life, we ask that you contact management immediately.
TEAMWORK
Although your rehabilitation experience is your own, we hope you recognize that you are a part of our team! The journey to healing is a dynamic experience and we want you to be involved as much as possible. Taking ownership of your process is the best way for you to see progress. In the grand scheme of things, we recognize that we are just one office in a wider circle of professionals – so we value those connections! In this pursuit of wellness, it truly “takes a village” as they say.